Terms and Conditions

Last Updated: 28 June 2025

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your access to and use of the maxxWin website, located at maxx-win.uk (“Website”), and all related services operated by maxxWin UK Ltd (“Operator,” “we,” “us,” or “our”).

1.2 By registering an account or using any part of the Website, you confirm that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Responsible Gambling Policy, and any other policies referenced herein.

1.3 If you do not accept these Terms in full, please do not use our Website or services.

2. Definitions

  • Player/User/You: Any individual who registers or uses the Website.
  • Account: Your personal profile created on the Website.
  • Games: All casino, live casino, and other wagering products offered by maxxWin.
  • Bonus: Any promotional offer, including free spins, bonus funds, or other incentives.
  • Operator: maxxWin UK Ltd, the company operating the Website.

3. Eligibility and Compliance

3.1 You must be at least 18 years old or the minimum legal gambling age in your jurisdiction, whichever is higher, to use our services.

3.2 It is your responsibility to ensure that online gambling is legal in your country or region before accessing the Website.

3.3 Employees of the Operator, its affiliates, licensees, distributors, and their immediate families are prohibited from opening accounts or participating in any Games.

4. Account Registration and Security

4.1 Only one Account per person, household, device, or IP address is permitted.

4.2 You agree to provide accurate, complete, and current information during registration, including your full name, date of birth, residential address, email, and payment details.

4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account.

4.4 We may request identity verification documents at any time, such as a valid passport, utility bill, or proof of payment method, to comply with UK Gambling Commission regulations.

4.5 Providing false or misleading information may result in suspension or closure of your Account and forfeiture of any winnings.

5. Deposits and Withdrawals

5.1 Deposits must be made using payment methods registered in your name.

5.2 Minimum and maximum deposit limits apply and are detailed in the Banking section of the Website.

5.3 We do not charge fees for deposits; however, your payment provider may impose charges.

5.4 Withdrawals will be processed to the same payment method used for deposits where possible, subject to verification.

5.5 Withdrawal requests may require identity verification before processing.

5.6 We aim to process withdrawals promptly but are not liable for delays caused by third-party payment processors.

6. Account Management

6.1 You are responsible for all activity on your Account.

6.2 You must keep your personal details and payment information up to date.

6.3 You may close your Account at any time by contacting Customer Support.

6.4 We reserve the right to suspend, restrict, or close Accounts at our sole discretion, particularly in cases of suspected fraud, collusion, or breach of these Terms.

6.5 Forgotten passwords can be reset via the password recovery tool or by contacting Customer Support.

7. Inactivity and Dormant Accounts

7.1 Accounts with no login activity for six (6) consecutive months will be classified as inactive.

7.2 Inactive Accounts may be subject to a monthly administrative fee, which will be deducted from any remaining balance after prior notification.

7.3 Accounts with a zero balance may be closed after a period of inactivity.

7.4 Dormant Accounts can be reactivated by contacting Customer Support.

8. Responsible Gambling

8.1 maxxWin is committed to promoting responsible gambling and complies fully with the UK Gambling Commission’s requirements.

8.2 We provide a range of responsible gambling tools, including deposit limits, loss limits, session time limits, and self-exclusion options.

8.3 If you believe you may have a gambling problem, please use these tools or contact our support team for assistance.

8.4 Additional support and resources can be found at the BeGambleAware website.

9. Prohibited Conduct

9.1 You must not engage in any fraudulent, collusive, or illegal activities, including but not limited to:

  • Money laundering or financing of terrorism;
  • Use of bots, automated scripts, or software to manipulate games;
  • Cheating or game manipulation;
  • Opening multiple Accounts;
  • Using VPNs or proxies to circumvent geographic or regulatory restrictions;
  • Sharing your Account or allowing others to play on your behalf.

9.2 Accounts found to be involved in prohibited conduct may be suspended or closed, and any winnings withheld.

10. Bonuses and Promotions

10.1 All bonuses and promotions are subject to specific terms and wagering requirements, which are available on the Promotions page.

10.2 Bonus abuse, including the use of multiple Accounts or collusion, is strictly prohibited.

10.3 We reserve the right to withhold or cancel bonuses and winnings where abuse or technical exploitation is suspected.

10.4 Bonuses and free spins may have expiry dates and restrictions on eligible Games.

11. Fair Play and Game Integrity

11.1 All Games are provided by certified software suppliers and use Random Number Generators (RNGs) to ensure fairness and randomness.

11.2 We reserve the right to void bets or winnings resulting from technical errors, malfunctions, or breaches of these Terms.

12. Liability

12.1 We do not accept liability for any losses or damages arising from your use of the Website, including technical failures, delays, interruptions, or errors.

12.2 You acknowledge that you play at your own risk, and our maximum liability is limited to the value of your last deposit.

12.3 We are not responsible for the content or security of external websites linked from our Website.

13. Data Protection and Privacy

13.1 Your personal data will be processed in accordance with our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

13.2 We implement industry-standard security measures to protect your information.

13.3 For more information, please review our Privacy Policy.

14. Intellectual Property

14.1 All content, trademarks, logos, and materials on the Website are owned by maxxWin UK Ltd or its licensors.

14.2 You may not copy, reproduce, distribute, or modify any content without prior written permission.

15. Complaints and Dispute Resolution

15.1 If you have a complaint, please contact our Customer Support team.

15.2 We aim to resolve all complaints promptly and fairly.

15.3 Should you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.

15.4 All complaints must be submitted in writing.

16. Changes to Terms

16.1 We reserve the right to amend these Terms at any time.

16.2 Material changes will be communicated via email or prominent notice on the Website.

16.3 Continued use of the Website after changes constitutes acceptance of the updated Terms.

16.4 It is your responsibility to review these Terms regularly.

17. Contact Information

For any questions, support requests, or to exercise your rights under these Terms, please contact us:

By registering and using maxxWin, you confirm that you have read, understood, and agreed to these Terms and Conditions.

For further information on responsible gambling and regulatory compliance, please visit the UK Gambling Commission and BeGambleAware.